tsm licenses list
| Issue | Solution |
|-------|----------|
| Invalid key | Check for typos, spaces, or expired key. Contact Tableau Support. |
| Internet activation fails | Check proxy/firewall: TSM uses port 443 to activation.tableau.com. |
| “No valid license found” | Run tsm licenses deactivate (if old key) → activate new key → restart services. |
| Trial shows 0 days | Delete /data/tabrepo cache (backup first) → reactivate. |
After installation, the TSCU opens automatically. Navigate to the Licensing tab.
| Error Message | Likely Cause | Fix |
|----------------|----------------|------|
| “The product key is invalid or not recognized” | Typo, or key for Tableau Cloud/Desktop | Re-enter carefully; check Customer Portal |
| “Activation limit exceeded” | Key used on more servers than allowed | Deactivate on old server or contact Tableau Support |
| “Offline activation file tampered” | File modified or from different server | Regenerate request file |
| “Cannot connect to licensing server” | Firewall or proxy block | Configure proxy: tsm configuration set -k licensing.proxy_server -v "http://proxy:8080" |
| “Expired maintenance” | Annual subscription lapsed | Renew with Tableau sales, get new key |
| “Role count mismatch” | Using core key as role key | Confirm your licensing model |
You purchase a specific number of roles:
When you activate, you input a key that reflects a certain count (e.g., 50 Creators, 200 Explorers, 500 Viewers).
