When servicing the machine, avoid bending the FFC cable sharply. When closing the operation panel, ensure the cable does not get pinched. Use cable clips if provided.
A: No. It is a communication failure, not a hardware burnout. 70% of cases are solved by reseating cables or a firmware reinstall.
The SC673-10 error is rarely a false alarm. It almost always points to a physical connection issue or a dying hard drive.
If you are not comfortable opening the machine or handling firmware updates, this is the time to place a service call with your local Ricoh technician.
Have you encountered this error before? Did a cable reseat fix it, or did you need a new drive? Let us know in the comments!
Ricoh SC673-10 error is a specific communication error typically occurring between the controller board and the operation panel, often triggered by processing high-volume jobs or specific user actions during job execution. Error Overview Definition
: SC673-10 is classified as a communication error where the operation panel keys may become unresponsive, or the device fails to process user authentication logouts. Common Trigger Conditions Performing a with a large volume of originals. Pressing the "Reset" key or accessing the "All Job Stop" screen immediately after a large job. Potential freezing issues within the Quick Scan app
when previews are displayed simultaneously with data storage. Troubleshooting & Remediation
Technical documentation indicates this is primarily a software/firmware bug rather than a hardware failure in many cases. Firmware Update sc673-10 ricoh error
: This is the primary solution. Ricoh technical bulletins (such as for the
series) list SC673-10 as a "symptom corrected" via firmware updates. Check for the latest updates using the RICOH Firmware Update Tool or via the Application Site on your device's home screen. Basic Power Cycle : If the panel is frozen, perform a "Hard Reset": Turn off the machine and unplug the power cord for 60 seconds to clear the temporary memory. SC Reset (Service Mode)
: If the error persists after a restart, a technician may need to clear the SC code in Service Program (SP) mode: Enter SP mode (typically Reset + 107 + Clear/Stop Navigate to System SP > 5810 (SC Reset) and execute the reset, then restart the machine. Hardware Check : If firmware does not resolve the issue, inspect the USB or communication cables
connecting the operation panel to the main controller board for loose connections. Prevention
Avoid interrupting high-volume copy jobs with rapid "Reset" commands before the system has finished internal data processing. Ensure that System Auto Reset
The Ricoh error code is an informative status code rather than a fatal hardware failure. It typically indicates a communication time-out
between the controller and the operation panel, or a delay in the startup sequence Meaning of the "Informative Feature"
In many recent Ricoh models, this specific sub-code acts as a notification that the machine's "Smart Operation Panel" did not receive a response from the controller within the allotted time during startup or recovery from energy-saving mode. Common Causes & Fixes Energy Saver Settings When servicing the machine, avoid bending the FFC
: The error can be triggered by a firmware bug related to the energy-saving system. : Update the machine's
to the latest version, as Ricoh has released technical bulletins specifically to correct SC673-10 occurrences. Startup Delay
: It often occurs if the operation panel finishes its boot sequence before the main controller is ready.
: Perform a "soft reset" by turning the main power switch off, waiting 60 seconds, and turning it back on. Communication Interruption
: Potential issues with the USB communication path or the internal flash memory.
: If the error persists after a reset and firmware update, a technician may need to check the internal USB cables or the Controller (CTL) board.
For official technical documentation or to find a certified service provider, you can visit the Ricoh Support Service Program (SP) mode steps to check the machine's firmware version? Troubleshooting Ricoh SC672-11 Error | PDF - Scribd
An SC673-10 error on a Ricoh device indicates a communication timeout between the controller board and the operation panel during startup. Essentially, the "brain" of the printer isn't talking to the touch screen correctly. Common Causes If you are not comfortable opening the machine
Controller Board Issues: The main board failed to respond or is stuck in a boot loop.
Loose Connections: The USB or harness cables connecting the panel to the controller are loose or damaged. Software Glitch: A temporary firmware hang-up.
Failed Component: In rarer cases, a faulty HDD or optional interface board can interfere with the boot sequence. Recommended Troubleshooting Steps
Hard Reset: Turn off the main power switch, unplug the machine for at least 30 seconds, and plug it back in. This often clears temporary communication glitches.
Check Physical Connections: Ensure the cables connecting the Operation Panel to the main body are seated firmly.
Check the Controller LED: Look at the back of the machine at the controller board. If the LEDs are not lighting up or flashing in an unusual pattern, the board may need replacement.
Firmware Update: If you can access the Service Mode (SP Mode), check for available firmware updates via the official Ricoh Support site, as this error is sometimes resolved by system software patches.
If the error persists after a hard reset, it usually requires a service technician to inspect the Controller Board or the Operation Panel hardware.
While the steps above are DIY-friendly for experienced IT staff, certain situations warrant a certified Ricoh service provider:
A trained technician can also perform advanced diagnostics using the Ricoview Remote Panel or debug serial console, which are not available to end users.