A: After Effects caches credentials differently. The standalone Maxon App may require a fresh token. Try signing out of all devices via the Maxon website under "Account Security."
First, a crucial piece of context. If you are looking for a standalone "Red Giant" login, you might be looking in the wrong place. red giant id and password work
In recent years, Red Giant was acquired by Maxon (the makers of Cinema 4D). This means your "Red Giant ID" is now actually a Maxon App ID. A: After Effects caches credentials differently
Did you have a perpetual license or subscription with Red Giant before the Maxon acquisition? Your red giant id and password work only after migration. If you are looking for a standalone "Red
| Issue | Contact | Expected Response Time |
| :--- | :--- | :--- |
| Login / Auth Errors | Maxon Support Portal (support.maxon.net) | 24-48 hours |
| Legacy Red Giant Serial Issues | licensing@redgiant.com (Forwarded to Maxon) | 48-72 hours |
| Urgent Production Down | Maxon Community Slack (#licensing channel) | Community-driven, but fast |
If your red giant id and password still refuse to work, resetting is the fastest solution. Do not create a new account—this will orphan your existing licenses.