Chromeleon License Activation Site

Reopen the License Manager. You should see:

Then launch Chromeleon. The login screen should show no “Unlicensed” warnings.

Locate the original purchase email. You need: chromeleon license activation

| Action | Expected Result | |--------|------------------| | Help > About Chromeleon | Shows “Licensed to: [user/company]” and license type. | | Instrument > Connect | No license error pop-ups. | | Processing > Run Sequence | No “missing license module” warning. | | Audit Trail | License activation event logged. |

Before you attempt to activate, you must complete a System Readiness Assessment. Most activation failures occur due to skipped steps here. Reopen the License Manager

Thermo Fisher metaphorically calls your license a “box.” Inside this box are tokens (e.g., 5 client tokens, 3 instrument tokens). Activation is the process of unlocking that box and assigning tokens to your specific network hardware.

You will typically see three options:

Even with a smooth process, issues can arise. Here are the most frequent:

| Issue | Likely Cause | Solution | |-------|--------------|----------| | “Invalid License Key” | Typo or key for a different product version | Copy-paste directly from the email. Check version compatibility (7.2 vs 7.3). | | “Activation limit exceeded” | Key already used on another PC | Deactivate on the old PC via License Manager, or contact Thermo support for a reset. | | Offline activation fails | Response file mismatch | Ensure the request and response files have matching file names and are from the same License Manager session. | | Floating license not found | Firewall blocking port 27000-27009 | Open TCP ports on the license server and client. Run lmutil diagnostics. | Then launch Chromeleon