Even with the correct AverMedia GL310 driver, users encounter specific issues. Here is the troubleshooting matrix.
| Error Message / Symptom | Most Likely Cause | Solution | | :--- | :--- | :--- | | "Device not detected" in RECentral | Windows installed a generic USB driver instead of AverMedia’s. | Open Device Manager. Under “Sound, video & game controllers,” right-click “AverMedia GL310” > Uninstall device > Check “Delete driver software” > Reboot and reinstall using Method 1 above. | | Black screen in OBS Studio | You added “Video Capture Device” but it’s on the wrong device. | In OBS, delete the source. Create a new “Video Capture Device.” In the “Device” dropdown, select AverMedia GL310 (DirectShow) – not “USB Video Device.” | | No audio in recordings | The driver installed, but the audio line is disabled. | Right-click the speaker icon in your system tray > Sounds > Recording tab > Right-click “AverMedia GL310 Audio” > Enable and Set as Default device. | | Driver install fails (Error 0x80070643) | An older version of the driver is stuck in Windows Registry. | Download and run AverMedia Cleaner Tool from the official support page. This removes all traces of old drivers. Reboot, then reinstall. | | Device works for 10 minutes, then freezes | USB power management is putting the device to sleep. | Go to Device Manager > Universal Serial Bus controllers > Right-click each “USB Root Hub” > Properties > Power Management > Uncheck “Allow the computer to turn off this device.” |
The GL310 is a legacy device, meaning AVerMedia rarely releases new drivers. However, you should check for updates every 6–12 months. avermedia gl310 driver
Method 1: Manual Update via Device Manager
Method 2: Clean Reinstall (Recommended for major issues) If you suspect corruption, do not use “Update.” Instead: Even with the correct AverMedia GL310 driver, users
Note: Do not use Windows Optional Updates to get this driver. Microsoft’s catalog often has generic “AVerMedia” drivers that lack GL310-specific features.
AverMedia has moved to “Engine” for newer cards, but the GL310 uses AverMedia Central (version 3.x or 4.x). Download this from the support page. The GL310 is a legacy device, meaning AVerMedia
Technically, no. The GL310 can record to an SD card without a PC driver. However, you need the driver to update the firmware (which fixes SD card compatibility issues with Class 10 and UHS-1 cards). Also, if the SD card fails, you’ll need the PC driver to use the device in PC mode as a backup.
The AVerMedia Live Gamer Portable (LGP) GL310 is a beloved workhorse in the game capture community. As one of the first affordable, PC-free recording devices, it allowed PlayStation 3 and Xbox 360 gamers to capture gameplay without a powerful gaming PC. However, like any external hardware, its functionality depends entirely on one critical software component: the AVerMedia GL310 driver.
Without the correct driver, your PC won’t recognize the device, the “PC-Free” mode will fail, and you’ll be staring at a blinking red light of frustration. This article provides everything you need to know about finding, installing, updating, and fixing the GL310 driver.